Terms of use

  • Elodie’s DOES NOT offer refunds. If you are unsatisfied with the lifespan or quality of your blooms, please contact us at hello@elodies.au to discuss. We will ask for photos as proof so that we can pass these on to our suppliers.

  • You can expect your blooms to last between 4-7 days. Flowers will always last longer if they are well looked after, please refer to our flower care guide for instructions. Elodie’s is not responsible for lack of care once delivered, such as not placing in fresh water or a spike in temperature, however if you have any concerns please contact us at hello@elodies.au so that we can help you rectify these situations if possible.

  • Elodie’s CANNOT guarantee the exact colour or variations of ANY flower, plant or product used in the arrangements. All natural products are subject to differences, environmental impacts and no two flowers will ever be the same. All our designs are made with the best seasonal blooms available, based on the colour palette you have selected.

  • We are unable to offer a refund if incorrect delivery information is given to us. It's the sender's responsibility to make sure they provide us with detailed and accurate delivery instructions. If the wrong delivery address is given we can re-deliver, but this may be at an additional cost.

  • Elodie’s offers same day delivery on all of our products given the order is placed before 10am.

  • We use a combination of our own shop courier as well as outsourced courier companies if necessary. Our couriers create their runs based on time and efficiency. All business deliveries are completed between 9am- 5pm and home deliveries between 9am-6pm. If you require delivery by a certain time, please give us clear instructions in the notes of your order and if this is an issue, we will contact you straight away.

  • We will leave flowers at, or near, the door if we deem it safe to do so. Our bouquets are wet packed so that if this occurs, they have a temporary water source.

  • Should you need to cancel or change the details of your delivery please email us as soon as you can, or call the store on 02 4655 3285. We know that sometimes a recipient leaves work early, is sick or has moved offices. But as we operate on super-quick turn around times, we really need 24 hours notice to change or cancel an order. We will always do our best to accommodate any changes to the best of our abilities.